Classic Mark Rober Backpack (Heather Grey/Black)

Return Policy

Return/Exchange Policy:
Merchline / RIVALS has a policy of free returns & exchanges. If you are not 100% satisfied with your items, you may return your order for a refund or an exchange on all eligible merchandise (original shipping charges are non-refundable). Our return policy is effective for up to 30 days from when the order is delivered.

We want you to have the best experience when shopping online with us, so if for whatever reason you’re not happy with your purchase, please follow the easy steps below to place a return or exchange:

Instructions: (*International customers see instructions below)

• - Step #1:
  Click Here to visit our Returns Portal to initiate your return or exchange.
  
• - Step #2:
  Select the item(s) you want to return/exchange and choose one of the following options:
    - Exchange for new size
    - Exchange for another product
    - Return Item
• - Step #3:
  Download and print your pre-paid return shipping label
  
• - Step #4:
  Package and ship your return, and include a note with your order number if possible. Please allow 7-14 days upon receipt for the return to be processed. Thats it!

* International Orders
We are unable to provide our international customers with a pre-paid return label (dang!). As a result, we ask that you cover the cost of the return shipping. Original shipping costs are not refundable. Our return policy for international orders is effective up to 60 days from when the order is fulfilled.

• - Step #1
  Click Here to visit our Returns Portal to initiate your return or exchange.
  NOTE! - Due to shipping constraints, we are unable to facilitate exchanges or provide return labels on International orders.
• - Step #2
  Package and ship your return, and include a note with your order number if possible :
  
  Merchline.com / RIVALS
  RE: Mark Rober
  400 Roberts Road
  Oldsmar, FL 34677 USA

And that’s it!
*and feel free to include a fun note for us to hang up at the office! :)

* The “Fine Print”
Returned items must be unworn / unwashed, undamaged, in a re-sellable condition and in any applicable original packaging (not having original poly bags is ok).

What if I received incorrect or defective product with my order?
Doh! Obviously, if you received a wrong or defective item with your order, we will be sure to make it right. Please contact us at: support@markrober.store